Patient Services Representative - Liver Institute of Virginia

Patient Services Representative at Liver Institute of Virginia handles the first line of patient care: registering patients, verifying demographics and insurance, obtaining insurance cards, scheduling appointments, transcribing orders, explaining financial options, and updating medical records. Responsibilities include greeting patients, answering calls, entering scheduling information, processing admissions paperwork, verifying Rx benefits, and assisting with referrals and online scheduling. The role emphasizes excellent customer service, accuracy in data entry, and potential coverage at additional physician practices as needed. Prior healthcare patient registration experience is preferred. The position requires a high school diploma or GED and involves collaboration with financial counselors and the revenue cycle team to ensure smooth patient flow and accurate billing.