Patient Services Representative
On-site · Littleton, New Hampshire, United States
Job Summary
Patient Services Representative responsible for front desk reception, greeting patients and visitors, and coordinating the release of medical information. Duties include processing requests for health records in paper and electronic form, preparing and scanning documents into the EMR, updating the tracking system, handling birth certificate/paternity data with notary support, and responding to patient inquiries while ensuring HIPAA compliance. The role requires ability to prep, scan, index medical records, deliver information to hospital departments, and maintain accurate documentation and workflows across the HIM department; the position rotates across assigned areas and supports a professional, customer-service focused environment.
Required Qualifications
- High School diploma or equivalent
- Notary public preferred for birth certificates/paternity documents
- Experience in acute care setting preferred
- HIPAA and privacy knowledge preferred
- Experience with electronic patient records preferred
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