Patient Services Representative II, Gastroenterology Call Center
$63,107–$78,874 year
On-site · San Francisco, California, United States
Job Summary
Patient Services Representative II at Sutter Health’s Gastroenterology Call Center. Primary duties include greeting and checking-in patients, verifying information, scheduling appointments, updating the Electronic Health Record (EHR), completing healthcare and insurance forms, collecting payments, and ensuring privacy and safety per PHI regulations. Requires HS diploma or equivalent and about 1 year of relevant experience. Responsibilities emphasize effective communication with patients, families, and healthcare staff, adherence to policies, and potential role in orienting other staff.
Required Qualifications
- HS Diploma or equivalent education/experience
- 1 year of recent relevant experience
- Basic knowledge of insurance policies and procedures
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
- Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
- Well-developed time management and organizational skills
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
- Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
- Ensure the privacy of each patient’s Protected Health Information (PHI)
- Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives
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