Patient Services Representative II, Cardiology
$53,414–$74,755 year
On-siteSanta Barbara, California, United States
Job Summary
Greet and check-in patients entering the medical facility, verifying information, scheduling appointments, and updating the Electronic Health record. Facilitate intake procedures by completing healthcare and insurance forms and collecting payments for services. Communicate effectively with patients, family members, and healthcare providers to gain cooperation while adhering to all privacy regulations and standardized policies. Prioritize assignments, resolve standard problems using established options, and work independently within a team environment with interruptions. Ensure the privacy of each patient's Protected Health Information (PHI) and build collaborative relationships with peers to achieve departmental objectives.
Required Qualifications
- HS Diploma or equivalent education/experience
- 1 year of recent relevant experience
- Basic knowledge of insurance policies and procedures, as well as patient billing
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form
- Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel
- Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook)
- Ability to work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions
- Ability to identify, evaluate and resolve standard problems by selecting appropriate solutions from established options
- Ability to ensure the privacy of each patient's Protected Health Information (PHI)
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