Patient Services Representative I
On-siteMyrtle Beach, South Carolina, United States
Job Summary
Register patients by obtaining accurate demographic, financial, and medical information while ensuring positive identification and medical record number assignment. Handle first-call resolution for assigned departments by transferring calls, making appointments, verifying insurance, and managing patient visitor flow. Enter required data into the electronic health system, obtain necessary signatures, and document insurance verification details including deductibles and policy limitations. Answer inbound and outbound calls, contact patients for appointment reminders, and assist with referrals and administrative support tasks.
Required Qualifications
- High School Diploma or equivalent
- At least 1 year of related customer facing experience, preferably in healthcare
- Demonstrated understanding of basic medical terminology
Desired Qualifications
- Call center, patient scheduling and/or physician front-office experience
- Ability to interact successfully with the public
- Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations
- Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff
- Ability to perform with a high degree of accuracy and with meticulous attention to detail
- Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems
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