Patient Services Representative I
On-site · Jacksonville, North Carolina, United States
Job Summary
The Patient Services Representative I at JCMC Swansboro acts as the first point of contact between patients and care providers, ensuring exceptional customer service by managing communications, scheduling appointments, processing referrals, and collecting payments. Responsibilities include answering patient inquiries, coordinating referral appointments, maintaining patient accounts in the EHR system, and adhering to privacy regulations. Candidates must have a High School Diploma or GED, possess relevant medical office experience, and demonstrate strong communication skills along with the ability to multitask effectively.
Required Qualifications
- High School Diploma or General Education Development (GED)
- 1-year experience working in a medical office setting
- Effective verbal and written communication at all levels, both internally and externally
- Self-motivated, quick learner, organized, detail-oriented, and able to multi-task
- Active listener with the ability to respond appropriately and professionally
Desired Qualifications
- Referral experience preferred
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