Patient Services Representative I
On-site · Jacksonville, North Carolina, United States
Job Summary
Patient Services Representative (PSR) acts as the first point of contact for patients, providing customer service by answering queries, scheduling appointments, and processing referrals efficiently. Responsibilities include managing patient accounts in NextGen EHR, collecting payments, obtaining insurance authorizations, and ensuring patient satisfaction through effective communication and timely processing of information. The role requires a high school diploma and one year of experience in a medical office, with preferred experience in referrals.
Required Qualifications
- High School Diploma or General Education Development (GED)
- 1-year experience working in a medical office setting
- Effective verbal and written communication at all levels
- Self-motivated, quick learner, organized, detail-oriented, and able to multi-task
- Active listener with the ability to respond appropriately and professionally
Desired Qualifications
- Referral experience preferred
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