Patient Services Representative
RemotePhilippines
Job Summary
Facilitate the patient experience by answering inquiries, delivering product information, and handling complaints to ensure satisfaction. Maintain professional support by keeping records of interactions, processing accounts, and filing documents while staying updated on policies. Serve as the primary point of contact for patients, offering accurate information and identifying strategies to resolve issues quickly. This fully remote role requires strong written communication skills and experience in healthcare or HIPAA-regulated environments. Join a diverse, global team building the next generation of virtual healthcare experiences.
Required Qualifications
- 1-3+ years of experience in customer support, patient support, or a related service-driven role
- Experience supporting customers or patients via written channels such as chat, email, or ticketing systems
- Prior experience in healthcare, telehealth, pharmacy, insurance, medical offices, or other HIPAA-regulated environments
Desired Qualifications
- Phone-based customer or patient support experience
- Experience working in telemedicine or related medical contexts
- Experience supporting customers through the Intercom platform
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