Patient Services Representative
On-siteCarmel, Indiana, United States
Carmel, Indiana, United StatesOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Maintain accurate incoming referral documentation by reviewing faxes for completeness, obtaining missing items, and tracking incomplete records daily. Deliver high-level customer service while answering appointment calls from referral sources and patients, scheduling new visits based on provider protocols and preferences. Register patients in the NextGen electronic health record, generate required paperwork, and notify sources of scheduled appointments. Monitor medical records by filing them according to appointment dates, providers, and locations. Collaborate respectfully with team members to ensure efficient workflow.
Required Qualifications
- High school diploma or equivalent
- Dedication to excellent customer service
- Exceptional attention to detail
- Alignment with HIPAA regulations
- Respect for organizational policies, procedures, systems, and objectives
- Ability to collaborate and communicate clearly
- Ability to respectfully interact with physicians, providers, peers, and patients
- Ability to drive efficiency and accuracy
- Ability to work independently
- Ability to use Microsoft Office (Outlook, Word, Excel) and electronic health record system
- Able to sit for an extended period of time in focused work
- Long periods of telephone and computer work
Desired Qualifications
- 1-3 years medical office or hospital experience
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.