Patient Services Representative - Front Desk - Westchester, OH
On-siteWestchester, Ohio, United States
Job Summary
Greet patients warmly and professionally upon arrival, then manage registration and appointment scheduling with high-level customer service. Accurately triage and route clinical calls to appropriate departments while supporting patients in completing required forms and paperwork. Maintain a clean, organized lobby and enter referral information to ensure all medical charts remain up-to-date and accessible. Identify and escalate patient concerns to maintain service excellence while meeting departmental productivity benchmarks. This role supports seamless patient care across multiple practices and facilities, requiring consistent attendance and proficiency in navigating multiple computer systems.
Required Qualifications
- High school diploma or equivalent
- 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment
- Proficient in collecting patient payments at the time of service
- Skilled in navigating multiple computer systems simultaneously
- Competent in Microsoft Office applications
- Proactive, dependable, and detail-oriented individual
- Ability to manage multiple tasks in a dynamic healthcare environment
- Strong commitment to patient care
- Operational excellence mindset
- Occasionally required to stand, walk, and sit for extended periods
- Use hands to handle objects, tools, or controls; reach with hands and arms
- Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl
- Occasionally lift, push, pull, or move up to 20 pounds
- Close vision
- Distance vision
- Color vision
- Peripheral vision
- Depth perception
- Ability to adjust focus
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