Patient Services Representative - Front Desk - Salt Lake City, UT
On-siteSalt Lake City, Utah, United States
Salt Lake City, Utah, United StatesOn-siteFull TimeHigh School Or EquivalentHealthcareMedium
Full TimeHigh School Or EquivalentMediumHealthcare
Job Summary
Greet patients warmly, manage registration and appointment scheduling, and triage clinical calls to appropriate departments. Support patients with form completion, maintain a clean lobby, and escalate concerns to ensure service excellence. Enter referral information, manage patient records, and collect payments while adhering to billing processes and productivity benchmarks. Demonstrate consistent attendance to support uninterrupted patient care. This role enhances operational efficiency across multiple practices and facilities, contributing directly to the delivery of exceptional patient experience.
Required Qualifications
- High school diploma or equivalent
- 0-1 years of customer service experience, preferably in a call center, healthcare, or retail environment
- Proficient in collecting patient payments at the time of service
- Skilled in navigating multiple computer systems simultaneously
- Competent in Microsoft Office applications
- Proactive, dependable, and detail-oriented individual
- Ability to manage multiple tasks in a dynamic healthcare environment
- Strong commitment to patient care and operational excellence
- Occasionally required to stand, walk, and sit for extended periods
- Use hands to handle objects, tools, or controls; reach with hands and arms
- Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl
- Occasionally lift, push, pull, or move up to 20 pounds
- Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
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