Patient Services Representative - Front Desk - Hyde Park, OH

Greet patients warmly and professionally upon arrival, managing registration and appointment scheduling with high-level customer service. Accurately triage and route clinical calls to appropriate departments while supporting patients in completing required forms and paperwork. Maintain a clean, organized lobby and enter referral information to ensure medical charts remain up-to-date and accessible. Identify and escalate patient concerns to maintain service excellence while meeting departmental productivity benchmarks. Collect patient payments at the time of service and navigate multiple computer systems proficiently. Demonstrate consistent attendance and punctuality, with the ability to travel to all other clinics as operational needs require.