Patient Services Representative - Front Desk - Glendora, CA

Greet patients warmly and professionally upon arrival, managing registration and appointment scheduling with high-level customer service. Accurately triage and route clinical calls, support patients in completing required forms, and maintain a clean, organized lobby. Enter referral information, manage patient records, and ensure medical charts are up-to-date while collecting payments at the time of service. Escalate patient concerns to appropriate team members and meet departmental productivity benchmarks. This role requires consistent attendance, proficiency in multiple computer systems, and bilingual Spanish skills.