Patient Services Representative - Fondren (2273)
On-sitePearland, Texas, United States
Job Summary
Greet patients in person, via phone, or through electronic correspondence to check them in and update their information. Explain and assist with registration forms while maintaining accurate patient data and verifying insurance benefits. Obtain referrals for office visits and respond to patient queries professionally, prioritizing their needs under departmental policies. Stay updated on insurance programs and ensure compliance with HIPAA requirements. This role reports to the Clinic Manager and requires strong communication, organizational, and analytical skills, with bi-lingual English/Spanish ability being a plus. Previous experience in a medical practice is desired.
Required Qualifications
- excellent oral and written communication skills
- strong interpersonal skills
- ability to work in an autonomous and independent manner
- flexible
- organized
- ability to function well under pressure
- Minimum of a High School Diploma
- 1 - 2 years of experience in customer service
- Knowledge of HIPAA requirements
Desired Qualifications
- Bi-lingual English/Spanish
- Previous experience in a medical practice
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