Patient Services Representative
On-siteGeneva, Nebraska, United States
Job Summary
Manage patient registration, admission, and account creation by verifying insurance, collecting payments, and updating demographic data in the computer system. Process pre-admissions, scan insurance cards, and direct visitors while maintaining accurate daily census sheets and patient files. Handle charity assistance assessments and arrange payment plans, ensuring all interactions comply with HIPAA regulations and state/federal laws. Maintain current knowledge of insurance plans and participate in quality assurance committees. Work 8-12 hour shifts with availability for overtime, utilizing a computer, fax, and telephone system in a facility requiring occasional standing and lifting up to 30 lbs.
Required Qualifications
- High school diploma or equivalent
- Independent problem-solving skills
- Computer and typing skills
- Knowledge of correct telephone answering techniques
- Ability to add, subtract, multiply, and divide
- Ability to generate, read, interpret, and take action as it relates to basic financial statements, national and state regulations, safety rulings, operational and maintenance and organizational policies / procedures
- Ability to write reports and correspondence
- Ability to effectively present information to patients, families, employees, health care providers, etc...
- Ability to work cooperatively and communicate effectively to maintain good working relationships with staff and health care providers
- Ability to work with skill in identifying problems; making frequent decisions regarding method of performance
- 30 lbs. lifting (floor to waist level)
- 30 lbs. lifting (waist level and above)
- 30 lbs. lifting (shoulder level and above)
- 10 lbs. lifting (floor to waist level)
- 10 lbs. lifting (waist level and above)
- 10 lbs. lifting (shoulder level and above)
- Carrying objects
- Push/Pull 150 lbs.
- Push/Pull 100 lbs.
- Push/Pull 0 lbs.
- Accurate 20/40 vision
- Very Accurate 20/20 near vision
- Very Accurate 20/20 far vision
- Color discrimination
- Depth perception
- Accurate hearing
- Occupational exposure risk potential
- Bloodborne pathogens
- Chemical exposure
- Airborne communicable disease
- Extreme temperatures
- Radiation
- Uneven surfaces or elevations
- Extreme noise levels
- Dust/particulate matter
- Regular, punctual attendance for assigned shifts
- Available to work overtime
Desired Qualifications
- Previous receptionist experience
- 3 years customer services experience
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