Patient Services Representative Dutch, German and English
$35,680–$53,520 year
On-siteHeerlen, Limburg, The Netherlands
Heerlen, Limburg, The NetherlandsOn-siteFull Time$35,680–$53,520 yearEnterprise
Full TimeEnterprise
Job Summary
Educate and answer first-level technical and lifestyle-related questions to cardiac device patients primarily via phone. Escalate unresolved cases to second-level technical staff and track them to resolution while logging all call information according to medical device regulations. Maintain up-to-date knowledge of products and therapies through coaching and self-directed learning. Contribute to departmental improvement goals and work on projects during calmer periods to develop preferred skills. Operate during typical office hours while supporting patients across European countries.
Required Qualifications
- Excellent communication skills via phone in Dutch, German and English
- Solid empathic and people skills demonstrating patience and analytical problem-solving skills
- Positive, culturally sensitive attitude combined with the ability to quickly learn new technologies and applications
- Computer and tech savviness, ability to quickly learn new technologies and applications
- MS Office
- A background in providing patient support, experience in service focused areas and work experience in a contact center or technical support
Desired Qualifications
- A background in providing patient support, experience in service focused areas and work experience in a contact center or technical support are considered advantages in this role.
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