Patient Services Representative - Digestive Diseases Diagnostic and Treatment
On-siteBrooklyn, New York, United States
Job Summary
Greet patients and visitors warmly, schedule and confirm appointments using EHR systems, and verify insurance coverage and authorizations. Collect payments, maintain accurate patient records, and answer incoming calls while routing messages appropriately. Assist with check-in and check-out procedures, coordinate with clinical staff for timely patient flow, and handle medical records requests in compliance with HIPAA regulations. Support administrative tasks such as scanning, faxing, and filing. This role is essential in ensuring a smooth patient experience from check-in to check-out while maintaining confidentiality and professionalism.
Required Qualifications
- High school diploma or equivalent
- 4-5 years of relevant work experience
- Proficiency with EHR systems (e.g., Epic, Cerner, Athenahealth) and Microsoft Office Suite
- Strong communication and interpersonal skills
- Ability to multitask, prioritize, and work in a team-oriented environment
Desired Qualifications
- Associate degree or medical office training
- Knowledge of medical terminology and insurance processes
- Bilingual skills
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