Patient Services Representative
On-siteMooresville, North Carolina, United States
Job Summary
Greet patients and ensure accurate check-in and check-out processes while obtaining demographic data and insurance cards. Enter required information into NextGen and vision systems, verify eligibility, and calculate charges for co-payments and deductibles. Monitor missing charges, prepare charts for physician travel or premature babies, and float between check-in and check-out to match patient volume. Schedule appointments, triage patients, answer calls, and handle Spanish language communications if bilingual. Comply with petty cash policies, print schedules, and fax referrals to ensure timely patient flow through the clinical system.
Required Qualifications
- High school diploma or equivalent
- Two (2) years of customer service experience, preferably in a medical/ophthalmic environment
- Basic database skills, preferably in an electronic medical system
- Knowledge of insurance company processes and ability to read an Explanation of Benefits form
- Ability to work independently
- Ability to clearly communicate, both in writing and verbally
- Excellent interpersonal skills with a variety of personality types
- Ability to multi-task
- Ability to problem solve
- Organizational skills
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