Patient Services Representative
On-site · Muskegon, Michigan, United States or Fremont, Michigan, United States
Job Summary
Provide registration, concierge, and clerical services to patients, including complex problem solving during patient registration, scheduling appointments and referrals, handling in-office procedures and testing, medical record review, and insurance-related tasks. Maintain EMR/EHR scanning and Right Fax submissions to EPIC, assist with training new team members, and perform duties as needed to support safe, high-quality patient care. Collaborate with a team to deliver healthcare service, ensure accurate provider templates, and participate in safety initiatives and compliance activities.
Required Qualifications
- High School Diploma or equivalent
- 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields
- As part of our hiring process, you may be invited to complete an AI-enabled voice screening.
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