Patient Services Representative
$35,360–$35,360 year
On-siteMechanicsburg, Pennsylvania, United States
Job Summary
Provide welcoming, prompt, and respectful customer service to patients and families upon arrival and dismissal. Serve as a liaison by preparing patient charts before check-in and keeping office records, reports, and correspondence organized. File and scan medical documents and office forms as directed while verifying patient demographic, health, pharmacy, and insurance information. Schedule and confirm patient appointments, answer multiple phone lines, and collect co-pays. Clean the front office work area and complete other maintenance assignments as directed. Monday-Thursday 7:45am-5:45pm with Fridays and Saturdays as needed.
Required Qualifications
- Motivated and willing to learn on the job
- Strong customer service skills
- ability to communicate well
- Demonstrated desire to work with children in a pediatric setting
- Experience scheduling appointments
- verifying insurance
- collecting co-pays
- answering multiple phone lines
Desired Qualifications
- Experience working in the front desk area of a medical/dental practice preferred
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