Patient Services Representative
$33,280–$39,520 year
On-siteHarrisonburg, Virginia, United States
Harrisonburg, Virginia, United StatesOn-siteFull Time$33,280–$39,520 yearLarge
Full TimeLarge
Job Summary
Serve as the first point of contact for patient inquiries, customer service, and problem-solving. Schedule and confirm appointments while collecting point-of-service payments including copays. Maintain accurate patient accounts and insurance/billing information, adhering to HIPAA and 42-CFR part 2 compliance. Communicate with internal teams and central support regarding follow-up needs and attend required huddles. Demonstrate strong communication skills and empathy to support the recovery journey of diverse patients. Utilize multiple communication and documentation systems, including MS Office.
Required Qualifications
- High School Diploma or equivalent
- 2+ years of prior front desk experience preferred
Desired Qualifications
- Familiarity with HIPAA and 42-CFR part 2 desired
- Technologically capable, comfortable operating in multiple systems for communication and documentation purposes
- Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
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