Patient Services Representative

Greet patients professionally, answer phone calls, and schedule appointments while managing patient communications and recalls. Verify insurance, obtain pre-authorizations, and check patients in and out. Respond to inquiries regarding billing, procedures, policies, and services. Prepare patient charts prior to arrival and complete them upon check-in. Efficiently process checkouts by verifying documentation, accepting payments, filing clean claims, authorizing insurance, scheduling referrals, and entering data into the EHR. Perform end-of-day tasks including balancing cash drawers, processing deposits, and submitting reports. Monitor patient flow and communicate delays. Maintain a safe, clean office environment.