Patient Services Representative Associate

Conduct inbound and outbound calls, online chats, and emails to assist patients, providers, and staff with service access, navigation, and problem resolution. Schedule appointments using decision trees, process registrations and check-ins, confirm demographic and insurance data, and manage follow-up confirmations. Perform clerical duties including answering practice phones, ordering supplies, generating letters, sorting mail, and processing registration reports. Document patient interactions in the EHR, upload Right Fax documents into EPIC, and identify health maintenance gaps. Adhere to quality guidelines and safety initiatives while maintaining medical records standards.