Patient Services Representative Associate
On-site · Big Rapids, Michigan, United States
Job Summary
Assist and educate patients, providers, medical office staff, and Health system staff with accessing services; facilitate and resolve problems; schedule patient appointments using a decision tree where applicable; register patients and check-in/out; verify demographics and insurance information; maintain patient medical records and document communications in the EHR/EPIC; identify and remind patients of health maintenance gaps; provide concierge-style service via inbound/outbound calls, online chat, and email; adhere to established procedures and quality guidelines and participate in safety initiatives.
Required Qualifications
- High School Diploma or equivalent
- Preferred 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or related fields
Desired Qualifications
- 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, or related fields
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