Patient Services Representative and Rehabilitation Technician
On-siteGeorgetown, South Carolina, United States
Georgetown, South Carolina, United StatesOn-sitePart TimeHigh School Or EquivalentHEALTHCARELarge
Part TimeHigh School Or EquivalentLargeHEALTHCARE
Job Summary
Greet patients entering the clinic, answer incoming calls, and manage patient registration, scheduling, and payment collection. Track outbound and inbound department documentation, perform equipment setup and monitoring, and conduct end-of-month cleaning while maintaining temperature logs and clinic inventory. Provide support in patient care and therapeutic activities as directed by therapists, ensuring all treatment areas are properly prepared. Maintain accurate records using electronic medical systems and communicate benefit information to patients and families.
Required Qualifications
- High School Diploma
- Previous experience in a healthcare setting
- Medical terminology knowledge
- Prior experience with electronic medical records in a healthcare environment
- Prior experience obtaining authorizations and scheduling appointments
- Basic Life Support Certified - American Heart Association within 30 Days
- Ability to independently think and make judgments in interpreting and adapting guidelines and making judgment decisions on specific problems
Desired Qualifications
- College or specialized training
- Previous experience with Insurance Payer regulations
- Prior experience with interpreting and following detailed policies and workflows
- Prior experience with rehabilitation
- Customer service experience
- Time Management skills/ability to multi-task
- Ability to quickly develop rapport with customer base including but not limited to physicians, coworkers and ancillary personnel
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