Patient Services Representative
Remote · Cebu, Cagayan Valley, Republic of the Philippines
Cebu, Cagayan Valley, Republic of the PhilippinesRemoteFull TimeMid LevelNot SpecifiedUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Job Summary
Handle patient queries via inbound/outbound calls, collect balances, coordinate information between patients, insurers, and medical staff, ensure HIPAA compliance, maintain accurate records, assist with billing queries, and support department goals. Requires strong communication, detail-oriented mindset, ability to work with confidential information, experience in a call-center environment, proficiency in email, and the ability to perform simple calculations.
Required Qualifications
- Preferably College Graduate or at least 2 years in college
- Degrees and Courses related to Medical Field is a plus
- Strong written and verbal communication skills
- Ability to work effectively with minimal supervision
- Ability to work with confidential information
- Able to perform simple mathematical calculations
- Detail oriented
- Proficient in the use of email
- Highly motivated self-starter
- Organized, able to set priorities and meet deadlines
- Dependable and reliable
- Team player being supportive of Department and Company goals and policies
- Must be flexible with schedule
- At least 1 year call center experience related to Medical Accounts and Programs is a plus
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