PATIENT SERVICES REPRESENTATIVE (3675)
$34,320–$41,371 year
On-siteBowling Green, Kentucky, United States or Bowling Green, Virginia, United States
Job Summary
Greet patients upon arrival, direct them to appropriate areas, and update demographic and insurance information in the electronic medical records. Enter medical, pharmacy, and ancillary service visits, collect payments at checkout, and explain patient charges. Generate STAT referrals, coordinate transportation, and process payment plans while maintaining accurate appointment and no-show logs. Separate and scan laboratory work, dictations, EKGs, and x-ray reports, ensuring identification is on file before scanning into the EMR. Prepare daily bank deposits, reconcile input data, and respond to patient inquiries regarding accounts or policies. Maintain a log of release of information requests and prepare medical records for external organizations. Promote a team-based patient-centered practice, refer complaints to appropriate personnel, and perform other duties as assigned by supervisors.
Required Qualifications
- High school graduate
- Preferably some medical office experience
- Should have experience with or knowledge of medical office systems, medical supplies and equipment
- Detail oriented
- Excellent customer service skills
- Ability to work well with others
- Flexibility and ability to work under pressure
- Accuracy
- Neat appearance
- Good telephone skills
- Respect for patient confidentiality
- Ability to plan and coordinate work
- Ability to deal tactfully and courteously with CVHS staff and patients
- Attends work as scheduled
Desired Qualifications
- Some medical office experience
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