Patient Services Rep (Swedish and English)
HybridWatford, England, United Kingdom
Job Summary
Provide advice and support to customers, dealers, distributors, and sales personnel regarding diabetes care devices, delivering safe and reliable technical support. Accurately document customer feedback and troubleshooting completed on calls while ensuring on-target compliance with call quality standards. Act as a liaison between sales personnel and technical staff, prioritizing calls and administrative tasks to meet Key Performance Indicators. Requires full job knowledge of systems and procedures, effective multi-tasking, and 1-2 years of customer service experience. Swedish and English language skills (written and oral) are mandatory. This role supports clients in Sweden within MiniMed's global customer services team.
Required Qualifications
- Swedish required
- English both written and oral
- Full job knowledge of systems and procedures obtained through prior work experience or education
- Effective multi-tasking (navigating between programs to access customer data and input text during call)
- 1-2 years work experience in a customer service environment
- Hybrid basis
- Watford
- Independent
- Talented
- Emotional intelligent
- Empathetic
- E-Verify employment authorization
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.