Patient Services Rep (PER DIEM)
$37,440–$37,440 year
On-siteMarlton, New Jersey, United States
Job Summary
Greet patients and guests using AIDET while managing registration functions, updating demographics, and verifying insurance information. Make appointments for physician visits, imaging, and lab services, and collect co-pays and outstanding balances. Utilize kiosks and tablets to assist patients upon arrival, perform patient outreach for MyChart messages, and document call backs. Reconcile cash drawers daily, handle in-basket communications, and complete insurance forms, precertifications, and referrals. Comply with regulatory standards and respond appropriately to emergencies while maintaining excellent phone etiquette in a fast-paced environment. Requires flexibility to stand and walk for two to eight hours per shift.
Required Qualifications
- High School Diploma or equivalent
- Must possess excellent communication skills both verbal and written
- Must be skilled in the use of computers
- Minimum one year of recent registration or billing experience working in a medical facility
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals
- Epic experience
- NAHAM Certified Healthcare Access Associate (CHAA) certification
- Customer service oriented attitude/behavior
- Pleasant and poised demeanor
- Excellent phone etiquette
- Flexibility
- Ability to multitask in a face paced environment
- Ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift
Desired Qualifications
- Minimum one year of recent registration or billing experience working in a medical facility preferred
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred
- Epic experience preferred
- Excellent organizational, written/verbal communication and teamwork skills
- Demonstrated performance of excellent customer service skills
- NAHAM Certified Healthcare Access Associate (CHAA) certification preferred
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