Patient Services Rep - OBGYN Coral 230 *New Clinic* (1.0 FTE, Days)
$46,987–$75,171 year
On-siteKirkland, Washington, United States
Job Summary
Coordinate all aspects of patient scheduling, including creating, rescheduling, and canceling in-person or virtual appointments. Manage multi-line telephone systems to direct patients with emergent symptoms to clinical staff. Process check-ins, collect copayments, and verify insurance coverage across multiple systems. Respond to patient requests in message pools and coordinate communication with interdisciplinary staff. Request and validate interpreter services, enroll patients on portals, and manage medical record and referral requests. Maintain tidy waiting areas, order supplies, and perform open/close duties. Support new staff training and adhere to infection control standards.
Required Qualifications
- High School diploma or equivalent
- 1 year of experience in a customer service role
- Excellent interpersonal communication skills, including the capacity to communicate with a diverse range of individuals and dispositions
- Ability to problem solve, stay calm under pressure and present oneself in a pleasant and professional manner when responding to inquiries from EH staff and patients (Ex. service recovery)
- Strong written communication skills, including ability to spell accurately and write legibly
- Ability to work independently, show initiative and work productively within a team environment
- Actively listen to and validate patient conversations. Employ de-escalating techniques as appropriate
- Ability to prioritize multiple tasks and ability to access, analyze and apply concepts associated with protocols, policy and guidelines
- Keyboarding skills and working knowledge of Windows based software systems
Desired Qualifications
- Previous experience in a medical reception or similar administrative role
- Knowledge of basic medical terminology/common medications
- Knowledge and experience accessing/verifying insurance coverage. Experience using Real Time Eligibility (RTE) Payer/Insurance Portals
- Electronic Medical Record (EMR) experience, preferably Cerner
- Familiarity with HIPAA and other health industry compliance standards
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.