Patient Services Rep II-Administration surgery

Greet and communicate with each patient and family using the AIDET protocol, then verify demographic, financial, and authorization information before the visit. Complete pre-visit preparation tasks up to 48 hours prior, process check-in confirmations, collect co-pays, and schedule follow-up appointments via iGuide. Throughout the shift, monitor waiting room status, communicate clinic updates, and reconcile end-of-day payments and reports. Maintain computer competency for scheduling, order entry, and electronic verifications while ensuring the work environment remains orderly and safe.