Patient Services Officer
On-siteChermside, Queensland, Australia
Chermside, Queensland, AustraliaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Conduct administrative duties as the first point of contact for patients, managing appointments, consultations, billing, and receipting while maintaining accurate confidential records. Deliver exceptional in-person and phone service in a fast-paced environment by coordinating patient journeys and adapting to changing priorities. Collaborate with the multidisciplinary team to ensure seamless clinic operations and support day-to-day functions with high attention to detail. Work full-time, 38 hours per week, Monday to Friday, providing empathetic care to patients navigating their cancer treatment journey.
Required Qualifications
- Previous experience in a medical reception, healthcare administration or customer service role
- A genuine passion for delivering outstanding patient care and customer service
- Excellent communication and interpersonal skills with the ability to build rapport with patients and colleagues
- Strong organisational skills with the ability to manage competing priorities
- The ability to work both independently and as part of a collaborative team
- High attention to detail and excellent computer and administrative skills
- A professional phone manner and confidence managing a high volume of enquiries
- evidence of vaccination against, or immunity to, specified VPDs
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