Patient Services Coordinator II
RemoteUnited States
Job Summary
Handle all inbound and outbound communications with patients, physicians, and advocates while determining eligibility and explaining program requirements. Accurately enter eligibility paperwork, documentation, and system records for applications, mailers, orders, and new patients. Place outbound phone calls for clarification on program guideline issues and interpret enrollment criteria to callers. Maintain complete documentation of all inquiries and adapt to shifting daily volumes across different operations groups. Work the exclusive 11:00 AM to 8:00 PM EST shift to support the pharmaceutical support industry leader's drug development and commercialization lifecycle.
Required Qualifications
- High school degree or equivalent
- 2 – 3 years of customer service experience
- Proficiency with personal computers
- Excellent written and verbal communication skills
- Ability and willingness to work a flexible schedule to cover peak times
- Ability to adapt to a fast-paced environment quickly
- Ability to learn quickly
- Ability to maintain accurate information
- Ability to follow direction
- Ability to adapt to new situations that may arise due to program changes
- Availability for the 11:00 AM to 8:00 PM EST shift exclusively
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