Patient Services Coordinator - Float

Greet patients warmly and build rapport through in-person and phone interactions while screening and answering incoming calls promptly. Verify outpatient therapy insurance benefits and advise patients of financial responsibilities such as co-pays, deductibles, or co-insurance. Manage incoming physician referrals and prescriptions, communicate first visit expectations, and scan insurance cards into patient files. Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager. Maintain a clean, organized, and welcoming clinic environment by sanitizing spaces according to CDC guidelines. This role supports a network of outpatient clinics serving communities across 10 states.