Patient Services Coordinator
Hybrid · Mason, Ohio, United States
Job Summary
The Patient Services Coordinator serves as the first point of contact for patient programs, delivering an exceptional patient experience through telephonic support and triage of documentation to the appropriate care team. Responsibilities include managing faxes, handling outbound/inbound calls, maintaining HIPAA-compliant patient information, data entry and patient setup in the database, compiling and mailing patient packets, performing clerical tasks, and supporting special projects. The role requires strong communication, problem-solving, and customer service skills, proficiency with MS Office applications, and the ability to obtain Missouri Pharmacy Technician registration. The position emphasizes patient-centered service, confidentiality, and collaboration with care teams, with a mostly sedentary office environment and hybrid work arrangement ( Mason, OH, US).
Required Qualifications
- High School Diploma or GED and 1 year experience
- Administrative experience including experience using computer based applications (e.g. Microsoft Word, Excel and PowerPoint)
- Strong communication, problem solving, and customer service skills
- Ability to adapt and successfully handle unexpected situations
- Ability to obtain registration Missouri Pharmacy Technician registration
- Preferred Qualifications: Customer Service, phone and clerical experience
Desired Qualifications
- High School Diploma or GED and 1 year experience
- Administrative experience including experience using computer based applications (e.g. Microsoft Word, Excel and PowerPoint)
- Strong communication, problem solving, and customer service skills
- Ability to adapt and successfully handle unexpected situations
- Ability to obtain registration Missouri Pharmacy Technician registration
- Customer Service, phone and clerical experience
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