Patient Services Coordinator

Greet patients warmly and build rapport through in-person and phone interactions. Screen incoming calls, take messages, and relay information as needed. Verify outpatient therapy insurance benefits and advise patients on financial responsibilities such as co-pays and deductibles. Manage physician referrals and prescriptions while communicating first visit expectations. Scan insurance and ID cards into patient files. Collect co-pays and deductibles, provide receipts, balance daily collections, and submit charges to the Clinic Manager. Maintain a clean, organized, and welcoming clinic environment by sanitizing spaces according to CDC guidelines.