Patient Services Clerk
$58,442–$64,610 year
On-siteVic, Catalonia, Spain
Job Summary
Conduct efficient administrative and reception support for all Specialist Clinics at St Vincent's Hospital Melbourne. Promptly attend to patients registering for clinics, manage incoming telephone enquiries from patients and GPs, and assist with referral management in accordance with SVHM policy. Process Medicare billing accurately and liaise with the case coordination team regarding discharges and failed-to-attend patients. Provide general administrative assistance to nursing and medical staff, manage incoming and outgoing mail daily, and ensure department procedures and protocols are followed. Maintain strong professional working relationships with Nursing, Allied Health, and Medical staff while consistently representing the values of St Vincent's Health through high-standard customer service delivery.
Required Qualifications
- Minimum year 12 VCE/HSC or equivalent
- Awareness of the Department of Health Specialist Clinics Access Policy requirements
- Commitment to a patient centred care environment, with a strong focus on customer service
- Knowledge and experience in a clinic environment
- Demonstrated advanced written and verbal communication skills
- Ability to work in a multidisciplinary team
- Ability to work independently
- Ability to problem solve independently
- A valid Nationally Coordinated Criminal History Check, or willing to obtain
- Mandatory immunisations/vaccinations
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