Patient Services Associate- Orthopedics
$35,214–$35,214 year
On-siteColumbus, Ohio, United States
Columbus, Ohio, United StatesOn-siteFull Time$35,214–$35,214 yearEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Coordinate and provide patient support services including answering calls, greeting patients, updating medical records, and handling payments. Perform check-out processes such as co-pay collections, scheduling return visits, and ensuring follow-up tests are ordered. Monitor patient wait times, route incoming mail, and request referrals from referring offices. Schedule appointments, obtain insurance pre-certifications, and maintain cash drawers while reconciling daily cash and preparing bank deposits. Travel may be required to accommodate staffing levels at other clinical facilities.
Required Qualifications
- High School diploma or equivalent
- One year of customer service experience
- Skill in problem solving
- Ability to manage multiple priorities
- Ability to convey information both in writing and verbally
- High level of interpersonal skills
- Ability to handle sensitive and confidential situations
- Ability to provide exceptional customer service
- Ability to pay attention to detail
- Cooperativeness with co-workers and supervisors
- Politeness to customers, vendors, and patients
- Ability to perform functions using job-related software and systems
- Ability to travel to accommodate staffing levels at other clinical facilities
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