Patient Services Advocate III
$54,600–$64,147 year
On-siteLos Angeles, California, United States
Los Angeles, California, United StatesOn-siteFull Time$54,600–$64,147 yearHigh School Or EquivalentHEALTHCARELarge
Full TimeHigh School Or EquivalentLargeHEALTHCARE
Job Summary
Welcome and attend to the needs of all patients while creating a positive front office experience by managing expectations with compassion and respect. Assist in the delivery of patient-focused care through excellent communication and problem-solving skills, and provide mentorship and training guidance to the PSA team to support department goals. Maintain a valid BLS certification or higher and demonstrate leadership abilities in a role that serves as an AltaMed ambassador.
Required Qualifications
- High School diploma or equivalent
- Minimum of 1 year of experience as a customer service agent, greeter, or receptionist
- Minimum 1 year leadership experience
- Minimum 6 months of experience as a PSA or in an equivalent health care role
- Valid BLS certification or higher following the American Heart Association (AHA) or the American Red Cross guidelines
Desired Qualifications
- Minimum of 2 years of experience as a customer service agent, greeter, or receptionist
- Bilingual English/Spanish/Mandarin/Cantonese
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