Patient Service Specialist
$38,480–$45,760 year
On-siteHenderson, Nevada, United States
Job Summary
Greets patients with exceptional customer service, answers phones, and utilizes medical office software to schedule new and follow-up appointments. Verifies insurance, processes referrals and pre-authorizations, and checks patients in at arrival while collecting co-pays. Manages daily cash balancing, performs weekly banking deposits, and handles patient intake and data entry to ensure proper billing. Completes daily billing reports and collaborates with clinic staff and central billing to create a seamless experience. Works Monday through Friday from 8 to 6 at the Dignity Health Outpatient Center in Henderson, NV.
Required Qualifications
- HS diploma or GED
- Customer service experience
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Ability to carry office supplies up to 10lbs
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions
Desired Qualifications
- Knowledge of insurance verification
- Healthcare, Medical, Dental office administration
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