Patient Service Specialist

Provide patient-first experience by assisting patients, families, and visitors from arrival through departure. responsibilities include scheduling and pre-registration, MyChart enrollment and visit preparations, patient registration, telephone triage, insurance verification, co-pay collection, patient/record tracking, scheduling, arrival/departure desk activities, screening and scheduling interpreter services, entering and maintaining confidential patient information, and recruiting/educating patients on MyChart and Appointment Pass. A caregiver excels by delivering proactive service, resolving patient issues per the HEART model, and creating a welcoming environment while supporting multiple locations within the Cleveland Clinic Health System.