Patient Service Specialist - Cancer Institute
On-site · Weston, Florida, United States
Job Summary
Cross-trained Patient Service Specialist supporting the Cancer Institute, working Monday–Friday 8:00 AM–5:00 PM with occasional overtime on Saturdays. Deliver a comprehensive, proactive "Patients First" experience for patients and visitors; investigate, triage and resolve patient issues using the HEART model; create a welcoming environment; perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival/departure desk activities, and screening/interpreter services; support front-end technology, maintain confidential patient information, recruit/educate patients on MyChart and Appointment Pass, and participate in patient outreach to aid health maintenance and care compliance. Preferred qualifications include knowledge of medical terminology, typing speed (min 30 wpm), and medical office system experience.
Required Qualifications
- High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
- Associate’s Degree and one year of experience
- Bachelor’s Degree
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