Patient Service Representative

Greet patients courteously, register them efficiently using the NextGen practice management system, and verify insurance coverage while obtaining necessary referrals or authorizations. Make appropriate follow-up appointments based on physician instructions and communicate expected wait times to patients. Ensure resident and staff sign charts before entering charges, educate patients on insurance challenges, and protect patient confidentiality in accordance with HIPAA regulations. Utilize good judgment to adapt to workload variations and maintain effective relationships with peers and management.