Patient Service Representative - Various Locations
On-sitePeoria, Arizona, United States
Job Summary
Greets and registers all incoming patients professionally while handling incoming and outgoing communications concisely and in a pleasant manner. Schedules patient appointments in the EMR, obtains accurate demographic and insurance information, and documents all encounters promptly. Collects co-payments, answers telephone inquiries regarding billing, and sorts, routes, and follows up on referral faxes to create new charts. Maintains the referral platform, restocks the workstation, and provides courteous customer service while managing angry or irritated patients. Works 40 hours per week in a medical office setting with the ability to lift 20 pounds.
Required Qualifications
- High school diploma or equivalent
- One year work experience in a medical office setting
- Knowledge of medical terminology
- Completion of a recognized medical secretarial program
- Word processing and computer experience
- Answer multi-line phones
- Must demonstrate excellent phone etiquette and exceptional customer service skills
- Good organizational skills
- Must have previous electronic medical records experience
- Must have the ability to deal with confidential information concerning patient diagnosis and medical records
- Able to work 40 hours per week
- Minimum lifting requirements of 20 pounds to move office supplies
Desired Qualifications
- Strong team player and enthusiasm in working with others
- Professional appearance
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