Patient Service Representative/Surgical Scheduler

Greet patients and family, schedule appointments, hospital admissions, and procedures, and answer telephone calls while directing callers appropriately. Prepare charts for new patients, convert temporary to permanent records, and request medical records to provide physicians with necessary information prior to exams or treatments. Monitor supply inventory, complete requisitions, and perform clerical duties including faxing, photocopying, and filing. Reconcile encounters daily, maintain confidentiality, and communicate equipment concerns promptly to the Nurse Manager. Demonstrate working knowledge of booking inpatient and outpatient services, arrange specialty equipment, and submit necessary documents for hospital procedures. Provide training to other office staff, log surgical procedures, and reschedule or cancel procedures to increase physician productivity.