Patient Service Representative - Supervisor
On-siteMilwaukee, Wisconsin, United States
Job Summary
Oversee the full patient access lifecycle, including demographic data integrity, insurance verification, and authorization management. Provide direct supervision, mentorship, and backup support to the Patient Service Representative (PSR) team, conducting annual performance reviews and leading monthly staff meetings for training and policy updates. Manage daily front-desk operations to ensure efficient patient flow, coordinate supply inventory, and handle telephone systems and mail sorting. Ensure all necessary pre-certifications and prior authorizations are obtained to prevent claim denials, while generating and analyzing reports from the practice management system regarding demographics and billing. Liaise with clinical staff to align front-office functions with clinical operations and uphold exceptional customer service standards. Work closely with the Director of Clinics and Provider Relations to maximize reimbursement and support accurate data for maximum payment.
Required Qualifications
- Bachelor's degree
- at least three years of experience in healthcare
- at least one year of documented supervisory experience
- Ability to work under pressure
- Excellent oral, written, and presentation communication skills
- Ability to establish and maintain effective working relationships with patients, medical staff, coworkers, and the public
- Strong analytical skills with the ability to resolve discrepancies and appeal denied claims effectively
Desired Qualifications
- Experience in a clinical services, mental health or substance abuse setting
- Knowledge of insurance, managed care, PPO and Milwaukee County systems
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