Patient Service Representative

Greet patients, check them in and out of the physician office, and respond to phone calls. Complete patient registration by obtaining documents, updating demographic and insurance info, and entering data into the electronic medical record. Assist with scheduling appointments and referrals, collect co-payments, and reconcile cash drawers and bank deposits. Process interoffice mail, faxed documentation, and drug samples while maintaining accurate financial and patient records. Use computers, phones, faxes, and scanners daily to ensure compliance with hospital policies and resolve challenging situations. Maintain a positive attitude toward patients and staff while contributing to team building.