Patient Service Representative - Regional Float
$37,440–$41,600 year
On-siteTexas, United States
Job Summary
Greet patients and visitors, manage intake, and direct inquiries to appropriate staff while adhering to the 5-Star standard of care. Schedule, reschedule, and cancel appointments; receive calls, place reminders, and confirm intake visits. Verify insurance coverage, collect co-pays, and reconcile payments. Retrieve forms, sequence paperwork, upload records into the EHR, and document communications. Monitor voicemails and portal messages, relaying messages to providers as needed. Assist ill or distraught patients in crisis and participate in emergency routines when required. Travel between clinics within the region for back-up coverage.
Required Qualifications
- High school diploma or equivalent
- 1 year of customer service experience
- Current driver's license
- 1 year of medical front desk receptionist experience or administrative experience preferred
Desired Qualifications
- 1 year of medical front desk receptionist experience or administrative experience preferred
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