Patient Service Representative
$37,440–$66,331 year
On-siteSpokane, Washington, United States
Spokane, Washington, United StatesOn-siteFull Time$37,440–$66,331 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Schedule and complete full patient registration, initiate pre-registration processes, and verify insurance information and benefits prior to services. Execute daily workflows including cancellations, missed visit recalls, and tickler deployments while scrubbing revenue cycle claims and completing missing slips. Collect funds, provide upfront financial counseling, and act as a liaison to resolve care issues and facilitate patient flow. Train other representatives and ensure strict adherence to HIPAA standards and company policies.
Required Qualifications
- High School Graduate or General Education Degree (GED)
- 2+ Years experience in a patient facing healthcare function or other customer service function
- Excellent verbal and written communications skills in English
- Bi-Lingual
- Excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills
- Mathematical and cash management skills
- Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds
- Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment
- Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations
- Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems
- Proficient with Microsoft Office Suite
Additional Requirements
- Possibly exposure to staff or patients with communicable diseases and blood borne pathogens.
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