Patient Service Representative
$37,440–$66,331 year
On-siteEast Windsor, New Jersey, United States
Job Summary
Schedule and complete full patient registration while verifying insurance, benefits, and referral information. Initiate pre-registration processes to ensure accurate demographic and coverage data on patient charts. Execute daily workflows including cancellations, missed visit management, and tickler-recall deployment. Perform revenue cycle claim scrubbing and missing slip completion. Collect funds, establish payment plans, and provide upfront financial counseling. Act as a liaison to resolve care issues and notify parties of authorization requirements. Train other representatives and maintain HIPAA compliance throughout all interactions.
Required Qualifications
- High School Graduate or General Education Degree (GED)
- 2+ Years experience in a patient facing healthcare function or other customer service function
- Excellent verbal and written communications skills in English
- Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills
- Mathematical and cash management skills
- Excellent interpersonal skills and ability to work effectively with physicians, co-workers, other departments and patients of all ages, and from across a broad range of cultural and social economic backgrounds
- Ability to work as an integral team member under minimal supervision, in a fast-paced, complex environment
- Ability to show tolerance and sensitivity in stressful situations and safeguard confidential information in accordance with established policies and HIPAA regulations
- Computer literate and ability to use multiple systems and acquire proficiency in multiple electronic systems
- Proficient with Microsoft Office Suite
Desired Qualifications
- Bi-Lingual
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